Real people behind every order.
Questions before you buy, tracking after, or a problem with a delivery — here is every way to reach us, and exactly what we do if something goes wrong.
UMPARTS LTD · registered in England & Wales · London E14
Check us on the UK register
Every UK company is listed on Companies House, the government register. Look us up yourself before you order.
If something goes wrong
Damaged in transit, the wrong part, or a parcel that stopped moving — this is how we handle it.
Tell us straight away
Message us on WhatsApp or email with your order number as soon as you notice the problem.
Send a few photos
The box, the item and the shipping label. For delivery issues, your tracking screen is enough.
We review and reply with the fix
Our team checks the case and replies with the next step under our returns policy — no chasing needed.
How your purchase is protected
- Secure checkout
- Payments run through Shopify's checkout. Your card details go straight to the payment processor and are never stored by us.
- Tracked delivery
- Every order gets a tracking code by email once it ships. Accessories and steering wheels arrive in 8–17 days by air; large items like rims and body kits depend on the shipping method you choose at checkout.
- 14-day returns
- Request a return within 14 days of delivery for unused items in original packaging. Made-to-order and personalised items can't be returned. Read the full policy
- Fitment check
- Not sure a part fits? Send us your car model and year before you order and we'll confirm.
Send us a message
We reply by email. Include your order number if you have one.